Payment and Security Policy

Payment & Security Policy 

Last Updated: 1.10.2025

At Pro Coffee Machine, we are committed to providing a secure, transparent, and reliable payment experience for all our customers. This Payment & Security Policy explains how we handle payments, protect your financial information, and ensure a safe shopping environment.

1. Accepted Payment Methods

We currently accept the following secure payment methods on our website:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Paypal

All transactions are processed securely through Shopify’s payment system, ensuring your information is encrypted and confidential.

2. Payment Security

Your payment information is protected using industry standard encryption (SSL/TLS) when you make a purchase on our site. This ensures that your card details and sensitive information are never stored on our servers and remain confidential.

We do not store your full credit or debit card numbers on our system. Only the minimum information required for payment processing and order verification is collected.

3. Billing Information

You must provide accurate and complete billing information during checkout. This includes your name, billing address, payment method details, and contact information.
Providing incorrect information may result in delayed or canceled orders.

4. Fraud Prevention

We actively monitor transactions for suspicious or potentially fraudulent activity. Orders may be canceled or delayed if we detect:

  • Unauthorised use of payment information
  • Suspicious billing or shipping addresses
  • Any activity that violates our Terms of Service

If your order is flagged for security reasons, we will contact you immediately to verify your identity and ensure safe processing.

5. Payment Verification

To protect both our customers and our business, we may require additional verification for certain orders. This may include:

  • Confirming your billing address or phone number
  • Requesting identification documents in exceptional cases
  • Contacting you via email or phone for confirmation

Verification is part of our effort to prevent fraud and ensure all transactions are legitimate.

6. Currency & Pricing

All prices displayed on our site are in GBP (£).
Product prices and shipping costs are subject to change without notice. Any applicable taxes or VAT are included in the final price during checkout.

7. Refunds and Payment Disputes

Refunds are handled according to our Refund Policy.

  • Refunds will be issued to the original payment method used at checkout.
  • Refunds may take up to 14 days to process depending on your bank or payment provider.
  • For any payment disputes, please contact our support team immediately at info@procoffeemachine.com or 0208 264 0263.

8. Shopify Payment Partner

Our store is hosted on Shopify, which provides secure e-commerce infrastructure. For more details about Shopify’s payment security, please visit:
https://www.shopify.com/legal/payment-gateway

9. Customer Responsibility

While we ensure a secure environment, customers are responsible for:

  • Keeping account login credentials safe
  • Monitoring transactions on their payment methods
  • Not sharing personal or financial information with unauthorised third parties

10. Contact Information

For any questions or concerns regarding payments or security:
Pro Coffee Machine
Email: info@procoffeemachine.com
Phone: 0208 264 0263
Address: Ultra Retail Ltd, International House, 10 Beaufort Court, Admirals Way, London, E14 9XL, United Kingdom