Delivery & Shipping

At Pro Coffee Machine, we understand that receiving your coffee machine promptly and safely is crucial. We're dedicated to ensuring your order is handled with care from placement to delivery. Our shipping policy gives you clear information on what to expect, so you can look forward to receiving your perfect machine.

Order Processing

After placing your order:

  • Your payment method is pre-authorised but not charged. This means that your bank temporarily holds the amount, but no funds are deducted from your account until stock availability is confirmed.
  • We check stock availability with the manufacturer of your machine.
  • If your machine is available, we will process your payment and arrange dispatch.
  • If the item is unavailable or on backorder, we'll cancel the card pre-authorisation and notify you by email.

Delivery Locations

  • We currently ship to all areas in the United Kingdom.
  • For international orders, please contact us before placing an order so that we can confirm machine availability, shipping costs and delivery times.

Delivery Method

For home machines, delivery is made directly to your address by our courier partners.

For commercial machines, delivery and installation are carried out by an approved service partner. Installation includes machine placement, connection to power and water (where applicable) and initial setup.

Please ensure suitable access for larger commercial machines and contact us if you have any specific delivery requirements before placing your order.

Order Delivery & Delivery Times

Delivery times vary depending on the manufacturer and product ordered. Most machines are delivered within 3–10 working days from when payment is confirmed, and you will be notified of any delay or extended lead time before dispatch

For certain machines (e.g. custom-made or imported models), delivery may require up to 14 working days. We will inform you in advance of any such exceptions before your order is dispatched.

If you require delivery by a certain date, please reach out to us before making your purchase.

Once your order is dispatched, we will send you an email with your tracking details. If you haven't received them within 6 working days, please contact us at info@procoffeemachine.com for assistance.

Delivery Charges

  • Free UK delivery on orders over £500 (UK mainland).
  • £30 flat rate for orders prices under £500 (UK mainland).
  • Remote areas (e.g., NI, Highlands & Islands, Channel Islands) may incur a surcharge we’ll confirm specific delivery charges before dispatch.
  • All delivery charges include VAT where applicable.

 

Damaged Items At Time Of Delivery

Packaging is important, so please check your delivery upon arrival:

  • If you notice the item seems damaged, please do not accept the delivery and ask the driver to record the reason.
  • If you find any damage after delivery, please send clear photos of the item and packaging to info@procoffeemachine.com within 48 hours of delivery.

Returns & Refunds

For complete information on cancellations, returns, and refunds (incl. B2C and B2B terms), please refer to our Returns & Refunds Policy.

If you have any specific enquiries regarding delivery please contact us at info@procoffeemachine.com we're happy to help.