We specialise in premium coffee and espresso machines for commercial and high-end domestic use, offering bean-to-cup, traditional espresso machines, filter coffee machines, grinders, and fully automatic systems from trusted brands.

Consider your coffee output, staff experience, drink variety, and space. Our team offers tailored suggestions to fit your needs and budget.

Certainly. We're here to assist you at every stage — from comparing products and prices to planning installation and maintenance. Our goal is to ensure you feel confident in your purchase.

Absolutely, please contact us at info@procoffeemachine.com | 0208 264 0263.

We accept various payment methods including major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. Transactions are securely processed.

After placing an order, your card is pre-authorised but not charged. We'll then verify stock availability with our supplier.

• If the product is available, your payment will be processed and the order shipped.
• In the product is unavailable (e.g. on backorder), we'll cancel the pre-authorisation and notify you promptly.

Our delivery network covers all locations within the UK.

To process international orders, we recommend contacting us directly to discuss your needs, as availability may differ by brand and destination.

Once your order is confirmed and in stock, your payment is processed and your order is typically sent out within 5 working days.

Please note that delivery times may vary depending on the manufacturer. If you need a specific delivery date or have any questions, please contact us.

Once your order is dispatched, we will send you an email with your tracking details. If you haven't received them within 6 working days, please reach out to us at info@procoffeemachine.com for assistance.

When your order is dispatched, tracking information will be sent to you via email.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please refer to our full returns policy for details.

All machines we sell include a manufacturer’s parts warranty. Warranty terms differ by brand, typically covering 12–24 months. We can provide details for models you're interested in.

Yes. We’ve partnered with service providers in the UK to offer on-site installations, servicing, emergency call-outs, and ongoing maintenance contracts.

Yes, we're here to assist with setup, troubleshooting, and any questions about your machine.

Frequent cleaning and periodic descaling are crucial for achieving peak performance and flavor. It is suggested to abide by the manufacturer's recommendations for cleaning and descaling.

Please note that in order to maintain your manufacturer's parts warranty, regular cleaning inline with manufacturer guidelines is essential.

Please contact our sales team at info@procoffeemachine.com, if you require a user manual for your coffee machine — we’ll be happy to assist.