Terms and Conditions

Last Updated: [01- October -2025]

1. Introduction

This website is operated by Ultra Retail Ltd (trading as Pro Coffee Machine). Throughout the site, the terms “we,” “us,” and “our” refer to Pro Coffee Machine.

By accessing our website or purchasing something from us, you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree, please refrain from using our website.

Our registered office is:
Ultra Retail Ltd
International House, 10 Beaufort Court, Admirals Way, London E14 9XL, United Kingdom
Company Registration No: 15226477
VAT No: GB493185267
Phone: 0208 264 0263
Email: info@procoffeemachine.com

2. Contract Formation

When you place an order on our website, you are making an offer to purchase the selected items. Your order is only accepted once we dispatch your goods and send you a confirmation email.
We reserve the right to refuse or cancel any order before dispatch if:

  • The product is unavailable or incorrectly priced,
  • Payment cannot be processed, or
  • There is evidence of fraudulent activity.

3. Pricing & Payment

  • All prices on our site are in British Pounds (£) and include VAT where applicable.
  • We accept payments via secure gateways such as credit/debit cards or other methods listed on our checkout page.
  • You must ensure that the payment details you provide are accurate and that you have authority to use them.

4. Shipping & Delivery

Delivery is managed in accordance with our Shipping & Delivery Policy, available on our website.
We aim to dispatch orders promptly. However, delivery times are estimates and may vary due to factors beyond our control.

5. Returns & Refunds

Our Returns & Refund Policy outlines your rights to cancel or return an item.

  • UK/EU consumers have a 14 day cooling off period under the Consumer Contracts Regulations 2013.
  • For business orders (B2B), returns are accepted only for faulty or damaged goods.
  • Please read the full Returns & Refund Policy before placing your order.

6. Accuracy of Information

We strive to ensure all information on our website is accurate and up to date. However, errors, omissions, or outdated content may occur.
We reserve the right to update or correct any information without prior notice.

7. Product Availability

All products displayed are subject to availability. We may discontinue or modify products at any time without notice.
Images are for illustrative purposes only. Actual product colours or finishes may vary slightly.

8. Limitation of Liability

To the maximum extent permitted by law, Ultra Retail Ltd shall not be liable for any indirect or consequential losses, including loss of profit, data, or opportunity, arising from your use of our website or purchase of products.
Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot be excluded by law.

9. Intellectual Property

All content, designs, images, and text on our website remain the property of Ultra Retail Ltd or its licensors.
You may not reproduce, copy, or distribute any materials from this website without prior written permission.

10. Data Protection & Privacy

Your personal information is collected and processed according to our Privacy Policy, which complies with the UK GDPR.
By using our website, you consent to such processing and confirm that all data you provide is accurate.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Updates to Terms

We may update or modify these Terms periodically. Any changes will be published on this page with an updated “Last Updated” date.
Continued use of our website following any update constitutes acceptance of the revised Terms.

13. Contact Information

For questions about these Terms, please contact us at:
Ultra Retail Ltd (t/a Pro Coffee Machine)
International House, 10 Beaufort Court, Admirals Way, London E14 9XL, United Kingdom
info@procoffeemachine.com |  0208 264 0263
Support Hours: Monday – Friday, 09:00 – 17:00

© 2025 Ultra Retail Ltd. All Rights Reserved.