Warranty Information

Warranty Policy

All products sold on Pro Coffee Machine are supplied with a manufacturer’s warranty.

Warranty coverage and duration vary by brand and product. Full warranty details are shown on each product page. For any questions, please contact info@procoffeemachine.com.

What is covered

Manufacturer warranties typically cover defects in materials or workmanship that occur during normal use.

Depending on the manufacturer, warranty coverage may include the following:

• Parts only
• Parts and labour

Details for specific manufacturers are shown in the Manufacturer Warranty summary below.

Warranty duration

Warranty length varies by manufacturer.

Most products are supplied with either:

• 12 months parts warranty
• 12 months parts and labour warranty
• 24 months parts warranty
• 24 months parts and labour warranty

The exact warranty applicable to your product is clearly stated on the product page.

Making a warranty claim

If you experience an issue with a product during the warranty period, please contact us using the details below.

We will:

• Confirm the warranty coverage for your product
• Advise on the next steps
• Liaise with the manufacturer or authorised service partner where required

Please note that proof of purchase may be required when making a warranty claim.

Contact details:

Please use the following information to contact us with any warranty enquiries:
Email: info@procoffeemachine.com
Phone: 0208 264 0263

What is not covered

Warranties do not cover:

• Incorrect installation
• Misuse or neglect
• Damage caused by lack of maintenance
• Normal wear and tear
• Commercial misuse of domestic equipment

Product specific warranties

Warranty terms differ between manufacturers.

Please always refer to the warranty information shown on the relevant product page for the exact coverage and duration of that specific coffee machine, coffee equipment or accessory.

If you have any questions before purchasing, contact us and we’ll be happy to help.

Manufacturer warranty summary

The warranty information below is provided as a general guide.
Exact warranty coverage and duration are shown on each product page.

• Ascaso: Typically supplied with a 12 month parts warranty
• Bravilor: Typically supplied with a 12 month labour warranty and 24 month parts warranty. Bravilor SPRSO models include a 24 month parts warranty.
• Coffetek: Typically supplied with a 36 month parts warranty. Coffetek Virtro S1 models include a 12 month parts warranty.
• CREM: Typically supplied with a 12 month parts warranty
• Jura: GIGA Range, typically supplied with a 24 month parts and labour warranty. W Range, typically supplied with a 12 month parts and labour warranty. X Range, typically supplied with a 12 month parts and labour warranty.
• La Cimbali: Typically supplied with a 12 month parts warranty.
• La Pavoni: Typically supplied with a 24 month parts and labour warranty.
• Loewe: Typically supplied with a 24 month parts warranty (domestic use only).
• Mazzer: Supplied with a manufacturer warranty. Warranty coverage and duration vary by product. Please contact us before purchase for confirmation.
• Morning: Supplied with a manufacturer warranty. Warranty coverage and duration vary by product. Please contact us before purchase for confirmation.
• Sanremo: Typically supplied with a 12 month parts warranty.
• Slayer: Typically supplied with a 12 month parts warranty.
• Smeg: Typically supplied with a 24 month parts and labour warranty.

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