Frequently Asked Questions

1. What products do you offer?
We provide a wide range of coffee machines for home and commercial use, including espresso machines, coffee makers, and accessories. All our products come with UK warranty and support.

2. Where do you ship?
We currently ship to all areas within the United Kingdom. For international shipping, please contact us before placing an order to confirm availability, costs, and delivery times.

3. What are your delivery times?

  • Most machines are delivered within 3–10 working days from payment confirmation.
  • Custom made or imported machines may take up to 14 working days.
  • Specific delivery dates can be requested; please contact us before purchase.
  • All delivery times refer to GMT+1 (UK Time).

4. What is the order cut off time?
Orders placed before 2:00 PM (UK Time) on working days are processed the same day. Orders placed after this time will be processed on the next working day.

5. How long does handling take?
Typically, in stock orders are prepared and packaged within 1–2 working days before dispatch.

6. What shipping methods do you use?

  • Home Machines: Delivered directly by our courier partners.
  • Commercial Machines: Delivered and installed by an approved service partner, including setup, connection to power/water (if applicable), and placement.

7. Are there any shipping charges?

  • Free UK delivery on orders over £500 (UK mainland).
  • £30 flat rate for orders under £500 (UK mainland).
  • Additional charges may apply for remote areas (e.g., Northern Ireland, Highlands & Islands, Channel Islands). All charges include VAT.

8. What should I do if my item is damaged on delivery?

  • Inspect your order upon arrival. If damaged, do not accept it and ask the driver to note the reason.
  • If damage is discovered after delivery, email clear photos of the item and packaging to info@procoffeemachine.com within 48 hours.

9. Can I return or exchange a product?
For full details on returns, cancellations, and refunds, please refer to our [Returns & Refunds Policy].

10. What payment methods do you accept?
We accept secure payments via:

  • Visa, Mastercard, American Express, Diners Club, Discover, UnionPay
  • PayPal, Apple Pay, Google Pay, Shop Pay

11. Is my payment secure?
Yes. All payments are processed securely, and your credit card information is encrypted during transactions. Pre-authorisation ensures stock availability without charging your account immediately.

12. How can I contact support?
You can reach us via:

Our support hours are Monday – Friday, 09:00 – 17:00 (UK Time).

13. Do you provide installation for commercial machines?
Yes. Our approved service partners handle installation, including placement, initial setup, and connection to power/water where required.

14. Are the product reviews on your website genuine?
All customer reviews must come directly from verified buyers. If any reviews are not sourced from your real customers, they must be removed to comply with Google Merchant Center policies.

15. Are your products backed by warranty?
Yes. All machines come with a full UK warranty. For details, check the product page or contact support.