Shipping policy

THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.

Pro Coffee Machine (Operated by Ultra Retail Ltd) is committed to providing a reliable and transparent shipping experience across the United Kingdom. We want your order to arrive safely, on time, and with clear communication every step of the way.

Order Processing

  • Once you place your order, it is confirmed and prepared for dispatch.
  • Order Cutoff Time: Orders placed before 2:00 PM (GMT+1) on working days are typically processed the same day. Orders placed after this time will be processed on the next working day.
  • Handling Time: Orders are typically prepared and packaged within 1–2 working days before dispatch.

Delivery Locations

  • We currently ship to all areas within the United Kingdom.
  • For international orders, please contact us before placing an order so we can confirm shipping options, costs, and delivery times.

Delivery Method

  • Home Machines: Delivered directly to your address by our courier partners.
  • Commercial Machines: Delivered and installed by an approved service partner. Installation includes machine placement, connection to power and water (if applicable), and initial setup.
  • Please ensure suitable access for larger commercial machines. Contact us before ordering if you have specific delivery requirements.

Delivery Times

  • Most machines are delivered within 3–10 working days from payment confirmation. Transit Time: Actual delivery may vary depending on location and courier availability.
  • Custom made or imported machines may take up to 14 working days. You will be informed in advance of such exceptions.
  • If you need delivery by a specific date, please contact us before purchase.
  • Once dispatched, a confirmation email with tracking details will be sent. If this is not received within 6 working days, contact us at info@procoffeemachine.com.
  • Time Zone: All times and delivery estimates refer to UK Time.

Delivery Charges

  • Free UK delivery on all orders (UK mainland).
  • Remote areas (e.g., Northern Ireland, Highlands & Islands, Channel Islands) may incur additional charges, please contact us prior to ordering for confirmation.
  • All delivery charges include VAT where applicable.

Damaged Items at Time of Delivery

  • Inspect your order upon arrival. If the item appears damaged, do not accept the delivery and ask the driver to note the reason.
  • If damage is discovered after delivery, email clear photos of the item and packaging to info@procoffeemachine.com within 48 hours.

Contact for Shipping Inquiries

For any questions about delivery, shipping times, or charges, please contact us:
Email: info@procoffeemachine.com
Phone: 0208 264 0263